Privacy Policy

Last Updated: [Date of last update, September 21 2025]

1. Introduction

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns about our practices with your personal information, please contact us.

This privacy policy applies to all information collected through our website at www.padelfitacademy.co.uk, our social media pages, and any related services, sales, marketing, or events.

2. What Personal Data We Collect

We collect personal data that you voluntarily provide to us when you fill out forms on our website, express an interest in our services, or contact us. The personal data we collect may include:

  • Identity Data: Name, email address, and phone number.

  • Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How and Why We Collect Your Data (Legal Basis for Processing)

Under UK data protection laws, we must have a legal basis for processing your data. We collect and process your information for the following purposes and on the following legal bases:

  • Purpose: To respond to your enquiries, provide information about our services, and deliver coaching sessions.

  • Legal Basis: Legitimate Interests. We have a legitimate interest in processing your data to manage our business, respond to your requests, and provide you with information you have asked for.

  • Purpose: To send you marketing communications (if you opt-in).

  • Legal Basis: Consent. You have given us clear consent for us to process your personal data for a specific purpose. You can withdraw this consent at any time.

  • Purpose: To analyse and improve our website's performance, marketing effectiveness, and user experience.

  • Legal Basis: Legitimate Interests. We use your data to understand how our website is used and to make it better.

4. How We Collect Data Automatically (Cookies and Tracking)

We use cookies and similar tracking technologies to collect information about your use of our website. This information may include your IP address, browser type, device type, pages visited, and other technical data. We use these technologies for the following reasons:

  • Functionality: To make our website work correctly.

  • Analytics: To analyse website traffic and user behaviour.

  • Marketing: To show you targeted ads and measure the effectiveness of our campaigns.

We use the following specific tools:

  • Facebook Pixel: This is a small piece of code that we have placed on our website. It allows us to track user actions after they are redirected to our website by clicking on a Facebook ad. This data helps us measure the effectiveness of our advertising for statistical and market research purposes. The data collected in this way is anonymous to us, meaning we do not see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Policy. You can opt-out of Facebook's use of cookies and the Facebook Pixel by visiting the following link: [link to Facebook's ad preferences page, e.g., https://www.facebook.com/adpreferences/ad_settings].

  • Google Tag Manager (GTM): GTM is a tag management system that we use to manage various tracking codes and related code snippets, including the Facebook Pixel. GTM itself does not collect any personal data. It simply facilitates the deployment of other tags. However, because it can be used to deploy tags that do collect personal data, we mention it here for transparency.

5. Who We Share Your Personal Data With

We may share your data with the following third parties for the purposes mentioned above:

  • Facebook: For advertising and analytics as described in the "Facebook Pixel" section.

  • Google: For analytics and website performance tracking as described above.

  • Website Hosting and Management Providers: To operate our website.

  • Email Service Providers: To send you emails.

We only work with trusted partners who have their own privacy policies in place and are compliant with UK data protection laws.

6. How Long We Keep Your Data

We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK data protection laws, you have the following rights:

  • The right to be informed: You have the right to know how we collect and use your data. This policy is designed to fulfil that right.

  • The right of access: You have the right to request a copy of the personal data we hold about you.

  • The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data.

  • The right to erasure ("right to be forgotten"): You have the right to ask us to delete your personal data in certain circumstances.

  • The right to restrict processing: You have the right to ask us to limit how we use your personal data.

  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • The right to object: You have the right to object to us processing your data where the legal basis is our legitimate interests.

  • Rights in relation to automated decision-making and profiling: You have the right to not be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us at [Your Business Email Address].

8. How to Make a Complaint

If you have a complaint about how we handle your data, please contact us first so we can try to resolve the issue. However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.